Returns & Exchanges
I want to return my product, which products can I return?
You can return the product you purchased within 14 days from the day you receive it from the cargo by sending a message to Customer Services via our website under the following conditions. In case of a defective or incorrect product, you can return the product free of charge without paying any fee. In other return cases, transportation fees are reflected on the customer. The promotional and campaign products given as gifts for the product you will return must also be returned at the same time. The conditions within the scope of return are as follows; Returns must be made with the original box/packaging and invoice. All standard accessories must be sent undamaged and completely with their original packaging. Promotional and campaign products given as gifts must also be sent with their original packaging. Products that are prepared in line with the consumer's special requests or clearly their personal needs, are not suitable for return due to their nature, are at risk of rapid deterioration or have a possible expiration date cannot be returned.
I want to return my product, what should I do?
Please fill out the Return/Exchange Form sent to you by cargo before sending the product to us for the return process. If the Return/Exchange Form is not available, you can print it out by clicking here. The promotional or campaign products given as gifts for the product you are returning must also be returned at the same time.
How do I contact the cargo company and deliver the product?
You need to send the order back to us with the same cargo you received it from. During the shipping phase, it is sufficient to inform the cargo officer that the recipient is the COMPANY NAME. You can also request a Courier by calling the cargo company's call center.
How do I track the progress after sending the product?
After your product is received by us, its packaging, accessories, and invoice will be checked and information regarding the approval status of the return transactions will be sent to your e-mail address within the scope of the return conditions specified above. If the return transaction is approved; the "product price" will be refunded to you within 3 business days in line with your preference in the return application.
If your return does not meet the return conditions, the relevant product will be sent to your address with free shipping.
When and how can I get my money back for the product I returned?
If the return of the product/products you sent is approved by us, the "product price" will be refunded to you within 3 business days from the confirmation notification sent to your e-mail address in accordance with your payment preference in the return application.
I want to change my product, what should I do? In what cases can I change the product?
You can make a Return/Exchange within 14 days after receiving your order. You must fill out the Return/Exchange form sent to you with your order and send it to us with the product. If the Return/Exchange Form has not been printed out, you can print it out by Clicking Here.
The product I just purchased is faulty/defective, what should I do?
For any malfunction/defect issues you experience with your product, you can contact us within 30 days of receiving the product. After your product is received by us, its packaging and accessories are checked and sent to the relevant unit for examination. If the product is found to be faulty/defective within 20 business days of receipt by the control team, action will be taken in line with the inspection report to be given by the team. However, if the malfunction/defect in your product is determined as “user error”; no refund will be applied.
My product was damaged during delivery, what should I do?
If the product you received is 'damaged' or its packaging is 'deformed', a 'Cargo Damage Detection Report' is required. Otherwise, the 'damage notification' you make for your product will not be accepted.
How do I track the return/exchange process?
You can view the informational messages we have sent you regarding your request in the messages section of the “My Account” page and easily follow the progress of the transaction.
