Frequently Asked Questions

You can make a payment by adding the products you like to your cart on our website. After checking the products in your cart, you can enter your address and payment information by clicking the "Make Payment" button.

Shipping costs may vary depending on your delivery address and order amount. You can see the shipping cost after completing your order. Also, shipping is free for orders over a certain amount.

Once your order is shipped, our system will provide you with a tracking number. You can use this number to track the status of your shipment.

Orders are usually delivered within 2-5 business days. Delivery times may vary depending on your location.

We accept various payment options including credit card, debit card, PayPal and cash on delivery. You can choose your preferred payment method before completing your order.

All your payment transactions are made via a secure payment infrastructure with SSL certification. Your credit card and other payment information is kept completely confidential.

Once your payment is successfully received, you will receive an email confirming your order. For cancellations or refunds, please contact our customer service.

To return your order, you can send the products back in their original packaging and unused within 14 days. For the return process, simply contact our customer service

Yes, it is possible to exchange products. For the exchange process, you can send us your products that meet the return conditions and exchange them for the product you want.

In return and exchange transactions, if the product is faulty or defective, the shipping fee is covered by us. In other cases, our customers pay the return or exchange shipping fee.

IRKKIDS is a sub-platform on our site. To order via IRKKIDS, you can log in to our site, add products to your cart and complete your payment.

Yes, you can use valid discount codes when ordering from IRKKIDS. Simply enter your discount code on the payment page.

For orders placed via IRKKIDS, the shipping fee is calculated based on your delivery address and order amount. You can see the shipping fee on the payment page before adding it to your order.